Job Description
Join our dynamic healthcare team as a Scheduling Coordinator and become the backbone of patient care operations! At HealthCare Partners of Madison, we're seeking a highly organized professional to optimize our clinical workflows and ensure seamless patient experiences. This pivotal role combines precision with compassion, requiring exceptional communication skills and meticulous attention to detail. If you thrive in fast-paced environments and excel at balancing multiple priorities, this is your opportunity to make a tangible impact in our community's healthcare landscape.
Responsibilities
- Manage and maintain provider schedules across multiple specialties using Epic EHR scheduling system
- Coordinate complex patient appointments, including referrals, follow-ups, and urgent care scheduling
- Resolve scheduling conflicts through proactive communication with patients and clinical staff
- Generate and analyze scheduling reports to optimize provider utilization and patient wait times
- Ensure compliance with HIPAA regulations and organizational scheduling protocols
- Collaborate with billing and registration teams to maintain accurate patient records
- Train new staff on scheduling procedures and system functionalities
Qualifications
- Associate's degree or equivalent combination of education and experience
- Minimum 2 years' experience in healthcare scheduling or administrative coordination
- Proficiency in Epic EHR scheduling software and Microsoft Office Suite
- Exceptional verbal and written communication skills with diverse stakeholders
- Demonstrated ability to manage competing priorities in high-pressure environments
- Strong problem-solving skills with attention to detail and accuracy
- Knowledge of healthcare terminology and insurance verification processes preferred