Job Description
Are you an organized professional looking to make a tangible impact in the healthcare industry? Apex Health Partners is seeking a highly motivated Scheduling Coordinator to join our dynamic team in Chicago. In this pivotal role, you will serve as the first point of contact for our patients, ensuring their medical needs are met with efficiency and empathy. If you excel at multitasking and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and career advancement within a leading healthcare provider.
- A collaborative and supportive work culture focused on patient excellence.
Job Summary
We are looking for a detail-oriented individual to manage our appointment calendar, facilitate smooth clinic operations, and provide exceptional customer service to our patients.
Responsibilities
- Manage and schedule patient appointments efficiently using [Specific Software Name, e.g., AthenaHealth], ensuring optimal clinic workflow.
- Coordinate between medical providers, patients, and administrative staff to resolve scheduling conflicts.
- Verify patient insurance eligibility and collect co-pays accurately prior to appointments.
- Answer inbound calls and emails promptly, addressing inquiries regarding services, hours, and availability.
- Maintain and update patient records in the Electronic Health Record (EHR) system with precision.
- Prepare daily schedules and reports for department heads to support operational decisions.
Qualifications
- High school diploma or equivalent; Associate degree in Medical Administration preferred.
- Proven experience in a scheduling or administrative role within a healthcare or customer service setting.
- Proficiency in Microsoft Office Suite and EMR/EHR software (e.g., Epic, Cerner, AthenaHealth).
- Strong interpersonal and verbal communication skills with the ability to interact professionally with diverse patient populations.
- Excellent organizational skills with a keen attention to detail and the ability to multitask in a fast-paced environment.
- Valid driver's license and reliable transportation may be required for on-site duties.