Job Description
Join our elite night shift team in Fort Worth where cutting-edge equipment is provided to deliver exceptional technical support. This role offers a competitive salary, comprehensive benefits package, and a dynamic work environment designed for professionals who thrive after dark. We're seeking dedicated individuals to maintain our 24/7 operations while leveraging state-of-the-art technology. Enjoy premium compensation, flexible scheduling options, and opportunities for career advancement in a rapidly growing company.
Responsibilities
- Operate and maintain specialized diagnostic equipment during overnight hours
- Provide remote and on-site technical support to enterprise clients
- Monitor system performance and resolve critical infrastructure issues
- Document service tickets and maintain detailed equipment logs
- Coordinate with day-shift teams for seamless service continuity
- Perform preventative maintenance on provided hardware and software
- Train junior staff on equipment protocols and troubleshooting techniques
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Minimum 1 year experience in technical support or operations
- Proficiency with diagnostic tools and enterprise systems
- Ability to work independently with minimal supervision
- Strong problem-solving and communication skills
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Valid driver's license and reliable transportation
- Basic knowledge of network infrastructure and security protocols