Job Description
We are seeking a dedicated and organized Scheduling Coordinator to join our dynamic team in Fort Worth, TX. In this pivotal role, you will serve as the primary point of contact for our patients, ensuring a seamless and professional experience from the initial inquiry to the completion of their appointment.
You will be responsible for maintaining our high standards of customer service by efficiently managing complex calendars, verifying insurance information, and coordinating schedules across multiple departments. If you are a proactive problem-solver with exceptional communication skills and a passion for healthcare administration, we want to hear from you.
Responsibilities
- Manage and coordinate daily appointment schedules for a high volume of patients and clients.
- Verify patient insurance eligibility and benefits prior to scheduled appointments.
- Communicate effectively with patients, referring physicians, and internal staff to confirm and adjust appointment details.
- Handle incoming inquiries via phone, email, and online booking systems with a focus on accuracy and speed.
- Update and maintain accurate records in our advanced scheduling software and patient management systems.
- Assist with administrative tasks such as patient intake forms, data entry, and report generation.
- Resolve scheduling conflicts and ensure the efficient flow of the clinic's daily operations.
Qualifications
- High School Diploma or GED required; Associate’s degree in Healthcare Administration or related field preferred.
- Minimum of 2 years of experience in medical or administrative scheduling.
- Proficiency in Microsoft Office Suite and Electronic Health Records (EHR) systems (e.g., Epic, Athenahealth).
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent verbal and written communication abilities.
- Ability to work flexible hours, including occasional evenings or weekends as needed.