Job Description
Join our award-winning healthcare team in Baltimore as a Scheduling Coordinator! We offer comprehensive paid training to launch your administrative career in a supportive environment. You'll become an expert in patient scheduling, electronic health records, and multi-specialty coordination while building transferable skills in healthcare operations. This role is perfect for career changers and recent graduates seeking stability and growth. Enjoy competitive benefits, professional development opportunities, and the chance to make a meaningful impact on patient care.
Why Choose Us? Industry-leading onboarding program, mentorship from senior coordinators, tuition reimbursement for certifications, and clear advancement pathways to roles like Practice Manager or Patient Care Coordinator.
Responsibilities
- Coordinate complex multi-specialty patient appointments across 15+ departments using Epic EHR systems
- Optimize provider schedules to maximize patient access and minimize wait times
- Handle high-volume phone inquiries with empathy and precision while maintaining HIPAA compliance
- Collaborate with clinical teams to resolve scheduling conflicts and ensure smooth patient flow
- Manage patient no-show rates through automated reminder systems and outreach protocols
- Maintain accurate scheduling data and generate weekly performance reports for leadership
- Train new staff on scheduling protocols during onboarding periods
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional communication and organizational skills
- Proficiency in Microsoft Office Suite and willingness to learn Epic EHR
- Ability to multitask in fast-paced healthcare environment
- Customer-focused mindset with problem-solving aptitude
- No prior healthcare experience required – we provide full training!
- Attention to detail and ability to maintain strict confidentiality
- Positive attitude and eagerness to learn administrative processes