Job Description
Join TechGuard Solutions as a Senior Night Shift Support Specialist and earn premium compensation while providing critical technical support during overnight hours. This high-paying role offers unparalleled career growth in Anaheim's thriving tech sector. Enjoy competitive benefits, flexible scheduling, and a dynamic remote-friendly environment where your expertise directly impacts enterprise clients.
Why Apply? Top-tier compensation, comprehensive health benefits, 401k matching, and opportunities for advancement into leadership roles. Perfect for night owls seeking financial stability without sacrificing work-life balance.
Responsibilities
- Provide 24/7 remote technical support for enterprise clients during night shift hours (10 PM - 6 AM)
- Troubleshoot complex network, server, and cloud infrastructure issues using advanced diagnostic tools
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with global teams during handover periods for seamless continuity
- Monitor system health using SIEM platforms and proactively address vulnerabilities
- Lead critical incident response during high-priority outages
- Mentor junior support staff on escalation protocols
Qualifications
- 5+ years in enterprise IT support with proven night shift experience
- Expertise in Windows Server, AWS/Azure, and network security protocols
- CompTIA Security+ or equivalent certification required
- Advanced proficiency in monitoring tools (SolarWinds, Nagios)
- Exceptional problem-solving abilities under pressure
- Strong written communication for documentation and handovers
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)