Job Description
Join our elite remote tech support team and become the backbone of digital innovation in El Paso! We're seeking a Senior Tech Support Specialist to deliver world-class technical assistance to Fortune 500 clients. Enjoy a competitive salary, flexible remote work, and cutting-edge tools while making a tangible impact in cybersecurity and cloud infrastructure. This is your chance to elevate your career in a high-growth tech hub without leaving El Paso!
Responsibilities
- Diagnose and resolve complex technical issues across Windows/Linux systems, cloud platforms (AWS/Azure), and network infrastructures
- Provide Tier 3 support for enterprise clients with SLA-driven response times
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with DevOps and Security teams on vulnerability remediation
- Mentor junior support staff and conduct training sessions
- Implement proactive monitoring solutions to prevent system outages
Qualifications
- 5+ years in enterprise-level IT support with 2+ years in remote environments
- Expertise in Active Directory, VPN configurations, and endpoint security
- CompTIA Security+ or equivalent certification required
- Proficiency in scripting (Python/PowerShell) for automation
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Strong analytical skills with ability to multitask across high-priority incidents
- Bachelor's degree in Computer Science or related field preferred