Job Description
Join NexusConnect Solutions as a Senior Remote Tech Support Specialist and become part of our dynamic team revolutionizing digital infrastructure. This urgent, 100% remote position offers competitive compensation, flexible hours, and comprehensive benefits. We're seeking a dedicated professional to provide exceptional technical support to enterprise clients across Los Angeles and beyond. Enjoy the freedom of working from home while making a tangible impact in the tech industry.
Responsibilities
- Diagnose and resolve complex technical issues via remote support channels
- Manage enterprise-level cloud infrastructure (AWS/Azure) maintenance
- Develop and implement IT security protocols for remote teams
- Create technical documentation and training materials for clients
- Collaborate with cross-functional teams to optimize system performance
- Lead incident response during critical outages
- Monitor and analyze system metrics for proactive improvements
Qualifications
- 5+ years in technical support with cloud platforms
- Expertise in Windows/Linux systems administration
- Certification in CompTIA Network+ or AWS Solutions Architect
- Experience with remote collaboration tools (Slack, Teams, Zoom)
- Strong troubleshooting skills for hardware/software issues
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills