Job Description
Join our award-winning tech team as an immediate hire Remote Tech Support Specialist in Oakland! We're seeking a customer-focused professional to deliver exceptional technical assistance to our global client base. This fully remote position offers competitive compensation, comprehensive benefits, and rapid onboarding for the right candidate. Help us maintain our 98% customer satisfaction rating while solving complex IT challenges in a dynamic, supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud infrastructure
- Document cases in ServiceNow with detailed technical resolution steps
- Collaborate with engineering teams on escalated security incidents
- Train clients on cybersecurity best practices and system optimization
- Maintain 99.5% SLA adherence across all support channels
Qualifications
- 3+ years enterprise-level remote tech support experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Active Directory, VPN configuration, and endpoint protection
- Proficient in PowerShell scripting for automation tasks
- Exceptional troubleshooting skills with complex multi-system issues
- Strong written communication for technical documentation
- Ability to work flexible hours including occasional weekend on-call duties