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Information Technology 🏢 Full Time ⭐️ Verified

Senior Technical Support Specialist (Night Shift)

Apex Digital Solutions
Los Angeles
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Estimated Salary
USD 45.000 – USD 65.000
New
Live Update
5 Mei 2026
Deadline
5 Mei 2027

Job Description

Are you a self-starter who thrives in the quiet hours of the night?

Apex Digital Solutions is looking for a highly skilled Senior Technical Support Specialist to join our elite remote workforce. We are revolutionizing the customer experience, and we need your expertise to ensure our clients receive seamless support 24/7. This is a fully remote position based in Los Angeles, offering a competitive salary and the flexibility to work from the comfort of your home during the night shift.

Responsibilities

  • Remote Troubleshooting: Diagnose and resolve complex technical issues for clients via remote access tools and ticketing systems.
  • Customer Communication: Provide clear, empathetic, and professional support to customers, ensuring high satisfaction scores.
  • Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and customer interactions in our CRM.
  • Escalation Management: Effectively handle and escalate complex queries to the appropriate engineering or senior leadership teams.
  • Process Improvement: Identify recurring issues and suggest process improvements to enhance team efficiency.
  • Night Shift Coverage: Ensure consistent support coverage during our peak night-time operational hours.

    • Qualifications

  • Technical Proficiency: Strong understanding of computer hardware, operating systems, and network configurations.
  • Experience: Proven experience in a technical support or customer success role, preferably within a remote environment.
  • Availability: Must be available to work exclusively on the night shift (e.g., 10:00 PM - 6:00 AM Pacific Time).
  • Communication: Excellent written and verbal communication skills with a focus on clarity and tone.
  • Tools: Familiarity with help desk software (Zendesk, Freshdesk) and remote desktop applications.
  • Education: Bachelor’s degree in Computer Science, IT, or equivalent work experience.

    • Required Skills

    Remote Work Troubleshooting Technical Support Customer Service Night Shift Los Angeles Zendesk Remote Desktop Network Administration

    Ready to Take This Challenge?

    Make sure your resume is ready. Submit your application now before the deadline.

    Apply Now

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