Job Description
Join our dynamic remote team as a Weekend Support Specialist and deliver exceptional service to Washington DC clients while enjoying a flexible weekend schedule. This role is perfect for tech-savvy professionals seeking work-life balance without compromising impact. Capital Connect Solutions offers a supportive, inclusive environment where your expertise directly shapes client success.
Responsibilities
- Provide remote technical support via phone, chat, and email for Washington DC-based clients
- Troubleshoot hardware/software issues and resolve tickets with 95%+ first-contact resolution
- Document all interactions in Salesforce and maintain detailed knowledge base articles
- Collaborate with weekday teams for seamless handoffs and complex issue escalation
- Proactively monitor systems during weekend hours to prevent service disruptions
- Conduct quarterly client satisfaction reviews and implement improvement strategies
Qualifications
- 2+ years of customer support or IT experience with weekend shift availability
- Proficiency in Windows/macOS, network troubleshooting, and remote desktop tools
- Exceptional written/verbal communication skills with DC-area cultural awareness
- CompTIA A+ certification or equivalent technical credentials
- Experience with Salesforce or similar CRM platforms
- Ability to work independently while maintaining team collaboration standards
- Valid US work authorization and reliable high-speed internet connection