Job Description
Join Global Connect Solutions as a Weekend Work-From-Home Customer Specialist and enjoy the perfect blend of professional growth and flexible scheduling. Our Louisville-based team is expanding to support weekend operations, offering remote opportunities for motivated individuals seeking work-life balance. You'll be the frontline hero delivering exceptional customer experiences while enjoying the comfort of your home office. We provide comprehensive training, cutting-edge technology, and a supportive virtual environment designed for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during weekend shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain detailed customer records and documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed weekly performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication and problem-solving skills
- Proficient with CRM software (Salesforce/Zendesk) and Microsoft Office
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Strong attention to detail and multitasking capabilities
- Available to work Saturday/Sunday shifts (8am-8pm ET)