Job Description
Join our award-winning team as a Work From Home Customer Service Specialist in Detroit! We're immediately hiring passionate individuals to deliver exceptional remote support while enjoying flexible schedules from your home office. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within a supportive environment. Help us redefine customer excellence while building your professional future in Detroit's thriving service sector.
Responsibilities
- Deliver empathetic, multi-channel customer support via phone, email, and chat
- Resolve billing inquiries, technical issues, and product concerns with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with internal teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to improve customer experience
- Stay current on product knowledge and service protocols
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM software (Salesforce/Zendesk preferred)
- High-speed internet connection and dedicated home workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Must reside in Michigan with ability to work EST hours