Job Description
Join Nashville Connect Solutions as a Work From Home Customer Service Specialist and become part of our award-winning support team! We're immediately hiring passionate individuals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while supporting our diverse client base. If you're a natural problem-solver with excellent communication skills, this is your opportunity to thrive in a remote role with growth potential.
Why Join Us?
- 100% remote work environment
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Ongoing professional development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams for complex escalations
- Meet or exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities and cross-sell products
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Flexibility to work evenings/weekends as needed