Job Description
Are you ready to launch your career in the technology sector without leaving your home? Apex Innovations Group is currently seeking a highly motivated Entry Level IT Support Specialist to join our rapidly growing remote team.
We offer a fully remote environment, allowing you to work from anywhere in the United States, with a specific focus on candidates based in the Washington D.C. and Virginia area. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in a dynamic corporate setting.
In this role, you will provide critical technical assistance to our diverse client base, ensuring seamless operations and high customer satisfaction. We provide comprehensive training and a supportive mentorship program to help you succeed.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via remote channels.
- Manage and resolve incoming customer inquiries and support tickets efficiently within established SLA guidelines.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with senior IT staff to escalate complex problems and learn best practices.
- Conduct basic system maintenance and updates to ensure client systems remain secure and functional.
- Assist in the onboarding process for new remote team members and clients.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science, Information Technology, or related field is a plus but not required.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote setting.