Job Description
Join TechFlow Solutions as an Entry Level Remote Support Specialist and kickstart your career in IT with unmatched flexibility! We're hiring passionate individuals in Raleigh, NC to provide exceptional technical support to our clients. Enjoy 100% remote work with fully flexible hours while growing your skills in a dynamic environment. Our comprehensive training program ensures you'll thrive, even with no prior experience. If you're detail-oriented, tech-savvy, and eager to learn, this is your perfect launchpad into the tech industry. Apply now and become part of our innovative team!
Responsibilities
- Provide remote technical support via phone, chat, and email for clients across various industries
- Troubleshoot hardware, software, and network issues with clear, patient guidance
- Document support cases meticulously in our CRM system for tracking and analysis
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct remote system installations, configurations, and maintenance tasks
- Stay updated on emerging technologies through continuous learning opportunities
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Exceptional problem-solving skills with a customer-first mindset
- Strong written and verbal communication abilities for technical explanations
- Ability to work independently with minimal supervision in a remote setting
- Proficiency in using remote desktop tools and ticketing systems
- Flexibility to work during core business hours (9 AM - 5 PM EST) with adjustable scheduling