Job Description
Join Madison Innovations Group as a Flexible Hours Scheduling Coordinator and transform how we manage our dynamic healthcare operations! We're seeking a detail-oriented professional to orchestrate complex appointment schedules while enjoying unparalleled work-life balance with custom-tailored hours. This hybrid role blends in-office collaboration with remote flexibility, allowing you to thrive in Madison's vibrant community while delivering exceptional patient experiences.
As a cornerstone of our administrative team, you'll leverage cutting-edge scheduling technology to optimize provider workflows, reduce wait times, and enhance patient satisfaction. Our commitment to professional growth includes comprehensive training on Epic EMR systems and opportunities to cross-train in medical billing. Enjoy competitive benefits including health insurance, 401(k) matching, and quarterly team-building events in Madison's renowned breweries and parks.
Responsibilities
- Coordinate multi-specialty provider schedules across 5+ clinics using Epic EMR and Calendly systems
- Optimize appointment blocks to maximize provider utilization while maintaining patient satisfaction metrics
- Manage patient rescheduling requests with empathy and efficiency, maintaining <95% no-show rates
- Collaborate with billing department to verify insurance coverage and pre-authorizations
- Generate monthly scheduling efficiency reports using Tableau for continuous improvement
- Train new staff on scheduling protocols and patient communication standards
- Implement seasonal scheduling adjustments for peak demand periods
Qualifications
- 3+ years experience in healthcare scheduling or administrative coordination
- Advanced proficiency in Epic EMR, Calendly, and Microsoft Office Suite
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Exceptional communication skills with demonstrated conflict resolution experience
- Ability to manage competing priorities in fast-paced clinical environments
- Proficiency in data analysis and reporting using Excel or Tableau
- Flexibility to work between 7 AM - 7 PM with core hours negotiable