Job Description
Join our dynamic healthcare team as a Flexible Hours Scheduling Coordinator! Enjoy work-life balance with customizable schedules while ensuring seamless patient care coordination. We offer competitive compensation, comprehensive benefits, and a supportive environment where your organizational skills shine. Help us transform healthcare access in Lincoln through efficient appointment management and exceptional patient communication.
Responsibilities
- Coordinate patient appointments across multiple departments using advanced scheduling software
- Optimize provider schedules to maximize patient access and minimize wait times
- Communicate appointment changes proactively via phone, email, and patient portal
- Collaborate with clinical teams to resolve scheduling conflicts and reschedule urgent appointments
- Maintain accurate electronic health records (EHR) with real-time schedule updates
- Analyze scheduling data to identify bottlenecks and implement improvement strategies
- Train new staff on scheduling protocols and system navigation
Qualifications
- Minimum 2 years of healthcare scheduling experience or equivalent administrative coordination
- Proficiency in Epic, Athenahealth, or similar EHR scheduling systems
- Exceptional communication skills with ability to de-escalate sensitive situations
- Advanced knowledge of HIPAA compliance and patient confidentiality protocols
- Strong analytical skills with attention to detail in data management
- Ability to adapt quickly to changing priorities in fast-paced environments
- High school diploma required; associate's degree preferred