Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in Colorado Springs! We're seeking dedicated professionals to ensure seamless system operations while our global workforce rests. Enjoy competitive compensation, comprehensive benefits, and a dynamic environment where your expertise directly impacts mission-critical infrastructure. Immediate openings available – apply today!
Responsibilities
- Monitor and maintain enterprise systems during overnight hours (11 PM - 7 AM)
- Provide Tier 2/3 technical support for cloud infrastructure and on-premise servers
- Execute scheduled maintenance and security patches with zero-downtime protocols
- Document incident reports and resolution workflows in ServiceNow
- Collaborate with global teams during critical system deployments
- Proactively identify and resolve performance bottlenecks
- Participate in cross-departmental disaster recovery drills
Qualifications
- 3+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Linux, and AWS/Azure environments
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for network and application issues
- Strong written communication skills for shift handover documentation
- Ability to work autonomously during low-traffic periods
- Experience with monitoring tools (SolarWinds, Nagios, Datadog)