Job Description
Join our elite cybersecurity team as a Night Shift IT Support Specialist and protect critical infrastructure while working remotely from Baltimore. We're seeking a dedicated professional to maintain system integrity during overnight hours, ensuring 24/7 operational excellence for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment with cutting-edge technology resources.
Responsibilities
- Monitor and resolve critical system alerts during overnight hours
- Perform remote cybersecurity incident response and threat mitigation
- Conduct system patching and vulnerability scans during maintenance windows
- Provide Tier 2-3 technical support via ticketing system and chat
- Document security incidents and create detailed audit trails
- Collaborate with global teams during cross-continental handovers
Qualifications
- 3+ years in IT support with night shift experience
- CompTIA Security+ or CISSP certification required
- Proficiency in AWS/Azure cloud environments
- Strong knowledge of SIEM tools (Splunk, QRadar)
- Experience with Windows Server and Linux administration
- Ability to work independently with minimal supervision
- Excellent written communication skills for incident reporting