Job Description
Join TechSecure Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote role offers the unique opportunity to serve enterprise clients across Washington DC while maintaining work-life balance with our flexible night schedule. You'll troubleshoot complex systems, ensure seamless digital infrastructure, and collaborate with global teams—all from the comfort of your home office. We offer competitive compensation, comprehensive benefits, and career growth opportunities in a cutting-edge technology environment.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via remote channels (phone, chat, ticketing)
- Monitor and maintain server infrastructure, cloud systems, and network security during night hours
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with day-shift teams to ensure seamless service continuity
- Conduct proactive system maintenance and security patch deployments
- Train clients on best practices for remote IT security
Qualifications
- 3+ years of experience in enterprise IT support or systems administration
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, VPN, and remote access issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira) preferred