Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in San Jose's thriving tech hub. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic environment. You'll be the frontline guardian of our enterprise systems during critical overnight hours, ensuring seamless operations for global clients. If you're a tech-savvy problem-solver seeking stability and impact, apply now to become part of our award-winning team.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware/software systems during overnight shifts
- Monitor and maintain cloud infrastructure (AWS/Azure) and on-premise servers
- Resolve complex network connectivity issues and security alerts
- Collaborate with global teams via ticketing systems and real-time chat platforms
- Document incident reports, knowledge base articles, and troubleshooting guides
- Perform system health checks and preventive maintenance tasks
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Certification in CompTIA Network+ or equivalent preferred
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools
- Excellent written communication skills for documentation and escalation
- Ability to work independently and make critical decisions under pressure
- Must be available to work 11 PM - 7 AM, Monday-Friday