Job Description
Join our dynamic IT support team and become the hero of our night operations! TechSolutions Inc. is seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to our global client base. This remote-friendly role offers the flexibility to work from anywhere in the Atlanta metro area while supporting critical infrastructure during peak hours. You'll be the first point of contact for troubleshooting hardware, software, and network issues, ensuring seamless operations for our 24/7 business environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a forward-thinking company.
Responsibilities
- Provide remote technical support for hardware, software, and network systems during night shift hours
- Monitor and respond to helpdesk tickets, service alerts, and incident escalations
- Collaborate with cross-functional teams to resolve complex technical issues
- Document troubleshooting processes and maintain accurate knowledge base articles
- Conduct system health checks and preventative maintenance tasks
- Support cloud infrastructure and virtual environments
- Escalate critical issues to senior engineers and stakeholders
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Strong knowledge of Windows/macOS, networking fundamentals, and cloud services
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or similar technical certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently and make sound decisions
- Comfortable working night shift hours (10 PM - 6 AM EST)
- Valid US work authorization required