Job Description
Are you a night owl looking for a rewarding career in IT support? Apex Digital Solutions is seeking a dedicated Night Shift IT Support Specialist to join our thriving remote team based in Jacksonville, FL.
We provide top-tier technical assistance to clients across the country, and our night shift team plays a crucial role in ensuring 24/7 uptime and seamless customer satisfaction. If you have a knack for solving technical puzzles and thrive in a quiet environment, this is the perfect role for you.
Why You'll Love Working With Us
- 100% Fully Remote Position
- Generous Night Shift Differential Pay
- Flexible Schedule (5:00 PM – 2:00 AM EST)
- Modern Equipment and Home Office Stipend
Responsibilities
- Provide expert technical support to end-users via phone, chat, and email during designated night hours.
- Troubleshoot and resolve complex hardware, software, and network connectivity issues remotely.
- Monitor system alerts and performance metrics to proactively prevent downtime.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the day-shift engineering team to ensure seamless handovers and issue resolution.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- 1+ years of experience in IT support, help desk, or customer service.
- Strong understanding of Windows operating systems and MS Office Suite.
- Must be available to work a night shift schedule (5:00 PM – 2:00 AM EST).
- Reliable high-speed internet connection and a quiet workspace.
- Exceptional problem-solving skills and a customer-first mindset.