Job Description
Join our elite cybersecurity team as a Remote Night Shift IT Support Specialist and become the guardian of our digital infrastructure while enjoying the flexibility of remote work. This critical role requires a proactive professional to monitor, troubleshoot, and resolve technical issues during off-hours, ensuring 24/7 system integrity for our Virginia Beach-based clients.
We offer industry-leading compensation, comprehensive benefits, and a culture that values work-life balance. If you're a tech-savvy problem-solver seeking a challenging yet rewarding night shift position, this is your opportunity to excel in a dynamic environment.
Responsibilities
- Monitor and maintain company systems during night shift hours (10 PM - 6 AM ET)
- Diagnose and resolve complex technical issues across hardware, software, and network infrastructure
- Implement security protocols and respond to potential cyber threats in real-time
- Document incident reports and maintain detailed technical documentation
- Collaborate with global IT teams during handover periods for seamless operations
- Perform system updates, patches, and maintenance during low-traffic windows
- Provide remote technical support to employees across multiple time zones
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network diagnostics tools
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills for incident reporting
- Experience with ticketing systems (ServiceNow, Jira)
- Available to work flexible night shifts including weekends/holidays as needed