Job Description
Join our dynamic 24/7 operations team as a Night Shift Remote IT Support Specialist in Columbus. This fully remote role offers the flexibility to work from home while providing critical technical support to our enterprise clients. You'll be the frontline hero resolving complex system issues during overnight hours, ensuring seamless operations for our global partners. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment that values your expertise.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software and infrastructure systems
- Monitor and resolve system alerts during overnight hours (10 PM - 6 AM EST)
- Document incidents, solutions, and knowledge base articles in ticketing systems
- Collaborate with global IT teams during critical incident escalations
- Conduct proactive system health checks and maintenance tasks
- Train junior staff on troubleshooting methodologies
- Support cloud infrastructure (AWS/Azure) and network connectivity issues
Qualifications
- 3+ years of IT support experience with remote/hybrid work background
- CCNA or CompTIA Network+ certification required
- Proficiency in Windows Server administration and Active Directory
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Strong diagnostic skills for network, security, and application issues
- Ability to work independently during overnight shifts with minimal supervision
- Excellent written communication skills for technical documentation
- Must have dedicated, quiet home office space with reliable internet