Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Tucson while supporting our global client base. You'll be part of a dynamic team dedicated to delivering exceptional technical support during critical overnight hours.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Monitor and resolve system alerts, server performance, and security incidents during night shift
- Document all support tickets, resolutions, and system changes in ITSM platforms
- Collaborate with global teams during critical system maintenance and deployments
- Escalate complex issues to senior engineers with detailed diagnostic information
- Contribute to knowledge base articles and training documentation
Qualifications
- 3+ years of IT support experience with Windows/macOS/Linux environments
- CompTIA Network+ or equivalent network certification required
- Proven experience working night shifts or overnight schedules
- Strong diagnostic skills for hardware, software, and network troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)