Job Description
Join our dynamic team as a Remote Night Shift Support Specialist in Seattle, WA. This full-time role offers the flexibility of working from home while providing critical technical support to our global client base. You'll be the frontline hero ensuring seamless operations during overnight hours, with competitive compensation and a supportive remote culture. Enjoy Seattle's vibrant lifestyle while maintaining a productive work-life balance with our flexible scheduling.
Responsibilities
- Provide 24/7 technical support via chat, email, and phone during overnight hours (10 PM - 6 AM PST)
- Troubleshoot complex software/hardware issues for enterprise clients using remote diagnostic tools
- Document all interactions in ticketing systems with precision and clarity
- Collaborate with global teams during handover periods for seamless continuity
- Proactively monitor system health and escalate critical incidents
- Maintain detailed knowledge bases and contribute to process improvements
Qualifications
- Minimum 2 years in IT support or customer service roles
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills across Windows/macOS/Linux environments
- Exceptional written and verbal communication abilities
- Self-motivated with ability to work independently overnight
- CompTIA A+ or equivalent certification preferred
- High-speed internet connection and dedicated home office space