Job Description
Join our elite remote support team and revolutionize technical assistance from the comfort of your home. As a Night Shift Tech Support Specialist in Tampa, you'll be the critical link between our cutting-edge technology and our global clients. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while working during Tampa's tranquil hours. This is your opportunity to excel in a dynamic, growth-oriented environment without the commute.
Responsibilities
- Provide 24/7 remote technical support for enterprise software and hardware systems
- Troubleshoot complex network issues via remote desktop tools
- Document all interactions and resolutions in our CRM system
- Collaborate with cross-functional teams during critical outages
- Maintain security protocols for sensitive client data
- Train junior support staff on emerging technologies
- Analyze performance metrics to improve service quality
Qualifications
- 3+ years in IT support or related technical field
- Certification in CompTIA A+ or equivalent
- Proven experience with remote support tools (TeamViewer, AnyDesk)
- Exceptional problem-solving and communication skills
- Ability to work independently during night shift hours
- Strong understanding of Windows/Linux operating systems
- Experience with ticketing systems (Zendesk, ServiceNow)
- High-speed internet connection and dedicated home office space