Job Description
Are you a problem-solving expert who thrives in the quiet of the night? Apex Digital Solutions is looking for a dedicated Night Shift Remote Technical Support Specialist to join our elite team in Miami, Florida. We are a forward-thinking company that values innovation, flexibility, and top-tier customer service.
In this role, you will be the first line of defense for our global clientele, ensuring seamless technical operations during off-hours. We offer a highly competitive compensation package and the unique benefit of working entirely from the comfort of your home in Miami.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $22 and $30 per hour based on experience.
- Flexible Remote Work: Work from your home office in Miami, eliminating the commute.
- Night Shift Lifestyle: Enjoy your days off during peak hours and avoid rush hour traffic.
- Modern Tools: Work with the latest CRM and remote support software.
We are committed to diversity and inclusion and are proud to be an equal opportunity employer. If you have the technical acumen and the grit to succeed on a night shift, we want to hear from you.
Responsibilities
- Provide high-level technical troubleshooting and customer support via chat, email, and phone during the night shift (e.g., 11:00 PM - 7:00 AM EST).
- Diagnose and resolve complex hardware, software, and network connectivity issues for remote users.
- Maintain accurate, detailed records of all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the day-shift engineering team to escalate critical issues and ensure 24/7 system stability.
- Guide users through standard operating procedures and best practices for software security and usage.
- Contribute to the continuous improvement of our knowledge base and self-service resources.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Minimum of 2 years of experience in technical support, help desk, or customer service roles.
- Demonstrated ability to work independently and effectively during night shifts.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk) and CRM platforms.
- Basic understanding of network protocols, Windows/macOS, and cloud services.