Job Description
Join CyberSecure Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring our global clients experience uninterrupted service. This role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement in our dynamic IT environment.
Responsibilities
- Monitor and resolve technical issues via ticketing systems, phone, and remote access
- Provide Tier 2/3 support for network, server, and cloud infrastructure
- Execute system backups, security patches, and maintenance windows
- Document incidents, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers
- Proactively identify and mitigate potential system vulnerabilities
- Conduct user training for off-site employees
Qualifications
- 3+ years in IT support or system administration
- Experience with Windows Server, Active Directory, and Azure
- CompTIA Network+ or Security+ certification required
- Strong troubleshooting skills in networking and cloud environments
- Ability to work independently during overnight hours
- Excellent written and verbal communication skills
- Flexibility to work holidays and weekends as needed