Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist in St. Louis, MO! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment. This role offers immediate start and career growth opportunities for motivated individuals.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve system alerts, outages, and performance issues during night shifts
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with day shift teams for seamless handovers and escalation
- Conduct proactive system maintenance and patch deployments
- Train users on new technologies and troubleshooting procedures
Qualifications
- 2+ years of technical support experience in IT operations
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong problem-solving skills with ability to work independently
- Excellent communication skills for diverse stakeholder interactions
- CompTIA A+ or similar certification preferred
- Availability to work 11 PM - 7 AM, Monday-Friday
- Valid Missouri driver's license for occasional on-site visits