Job Description
Join TechSolutions Pro as a Night Shift Support Specialist and become an essential part of our 24/7 operations. We provide all necessary equipment – from laptops to specialized tools – ensuring you hit the ground running. This role offers competitive compensation, comprehensive benefits, and a pathway to career growth. Work in a dynamic, supportive environment where your technical expertise directly impacts client success.
Responsibilities
- Provide 24/7 technical support for hardware/software systems during night shifts
- Monitor and maintain network infrastructure, servers, and client equipment
- Troubleshoot and resolve complex technical issues remotely and on-site
- Document all incidents, resolutions, and preventive actions in ticketing systems
- Collaborate with day-shift teams for seamless handovers and knowledge transfer
- Conduct routine equipment diagnostics and preventative maintenance
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent; technical certification preferred
- 2+ years in IT support or related technical role
- Proficiency with Windows/Linux systems and networking fundamentals
- Strong problem-solving and diagnostic skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation for on-site calls