Job Description
Join our dynamic support team as a Part-Time Night Shift Specialist in Tulsa! We're seeking tech-savvy individuals to provide exceptional remote and on-site technical support during overnight hours. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a fast-growing IT environment. If you're a problem-solver who thrives in after-hours settings, apply now to become part of our innovative workforce!
Responsibilities
- Resolve technical issues via phone, chat, and remote access for clients across multiple industries
- Monitor and maintain system infrastructure during overnight hours to ensure 99.9% uptime
- Document incident reports using ticketing systems with detailed resolution steps
- Collaborate with global teams during critical system outages and escalations
- Perform routine system backups, security scans, and maintenance tasks
- Provide exceptional customer service with first-contact resolution focus
- Train users on basic troubleshooting and system navigation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in technical support or IT operations role
- Proficiency with Windows OS, networking basics, and cloud platforms
- Strong troubleshooting skills for hardware/software issues
- Ability to work independently during overnight shifts with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification a plus
- Valid Oklahoma driver's license required for occasional on-site support