Job Description
Are you a problem-solver looking for a flexible schedule? ApexTech Solutions is seeking a dedicated Part-Time Night Shift Support Specialist to join our growing team in Reno, NV.
We are looking for individuals who thrive in a quiet environment and enjoy helping users resolve technical issues efficiently. As a night shift support agent, you will be the first line of defense for our client base, ensuring minimal downtime and maximum satisfaction during off-hours.
Why Apply?
- Flexible Schedule: Work nights (11:00 PM - 7:00 AM) with weekends off.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Remote-Friendly: Potential for remote work depending on project needs.
Responsibilities
- Monitor and respond to incoming technical support tickets and inquiries via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Log detailed technical data and resolutions into the CRM system for future reference.
- Escalate complex technical issues to senior level support engineers when necessary.
- Maintain a high level of customer satisfaction and professionalism in all interactions.
- Perform routine system checks and backups to ensure operational continuity.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer support, help desk, or technical troubleshooting.
- Ability to work independently and manage time effectively during night hours.
- Strong knowledge of Windows operating systems and basic networking concepts.
- Excellent verbal and written communication skills.
- Reliable transportation is required.
Responsibilities
- Monitor and respond to incoming technical support tickets and inquiries via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Log detailed technical data and resolutions into the CRM system for future reference.
- Escalate complex technical issues to senior level support engineers when necessary.
- Maintain a high level of customer satisfaction and professionalism in all interactions.
- Perform routine system checks and backups to ensure operational continuity.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer support, help desk, or technical troubleshooting.
- Ability to work independently and manage time effectively during night hours.
- Strong knowledge of Windows operating systems and basic networking concepts.
- Excellent verbal and written communication skills.
- Reliable transportation is required.