Job Description
Join our elite night shift team as a Support Specialist where all equipment is provided! We offer a dynamic, collaborative environment for tech enthusiasts ready to excel in overnight operations. Enjoy competitive compensation, comprehensive benefits, and cutting-edge resources to deliver exceptional service.
Responsibilities
- Monitor and maintain provided hardware/software systems during overnight hours
- Provide Tier 1/2 technical support for internal and external stakeholders
- Document incidents and resolutions using ticketing systems
- Collaborate with cross-functional teams during critical outages
- Perform preventative maintenance on provided equipment
- Escalate complex issues to senior engineers
- Conduct end-user training for new systems
Qualifications
- High school diploma or equivalent; technical certification preferred
- 2+ years in IT support or related field
- Experience with remote monitoring tools (e.g., SolarWinds, Datadog)
- Strong troubleshooting skills for network/hardware issues
- Ability to work independently during overnight shifts
- CompTIA A+/Network+ certification a plus
- Valid driver's license (equipment transportation may be required)