Job Description
Join our elite night shift team as a Support Specialist where cutting-edge equipment is provided to ensure peak performance. This critical role offers unparalleled career growth in Omaha's thriving tech sector with premium compensation and comprehensive benefits. Embrace the flexibility of overnight hours while maintaining industry-leading systems that power global operations. Our state-of-the-art facility ensures you have all necessary resources to excel in this high-impact position.
Responsibilities
- Monitor and maintain provided equipment during overnight shifts, ensuring 99.9% uptime
- Provide remote technical support to enterprise clients across multiple time zones
- Execute preventative maintenance protocols on specialized machinery
- Document incident reports using advanced ticketing systems with precision
- Collaborate with day-shift teams for seamless operational continuity
- Train on new equipment technologies through our proprietary development program
- Conduct system diagnostics and resolve complex technical issues autonomously
Qualifications
- 2+ years technical support experience in overnight or 24/7 environments
- Proficiency with diagnostic tools and enterprise monitoring software
- Valid driver's license with clean record for equipment transport if needed
- CompTIA A+ or equivalent technical certification preferred
- Ability to work independently with minimal supervision during night hours
- Strong problem-solving skills under pressure situations
- Experience with Microsoft Azure or cloud infrastructure management
- Ability to lift 50lbs occasionally for equipment maintenance tasks