Job Description
Join our elite team as a Night Shift Support Specialist at NexusTech Solutions, where innovation meets excellence. This part-time role offers the flexibility of night hours while providing critical infrastructure support to Fortune 500 clients. If you're a tech-savvy professional seeking a dynamic work environment with competitive compensation, apply today and become part of San Francisco's premier IT support ecosystem.
We offer comprehensive training, career advancement opportunities, and a collaborative culture that values work-life balance. Your expertise will directly impact mission-critical systems while enjoying the quiet focus of overnight operations.
Responsibilities
- Provide 24/7 technical support for cloud infrastructure and enterprise systems
- Monitor and resolve security alerts, network outages, and performance issues
- Collaborate with global teams via Slack and ticketing systems during night shifts
- Document incident reports and maintain detailed knowledge base entries
- Execute scheduled maintenance windows and system updates
- Escalate complex issues to senior engineers with precision
- Conduct nightly system health checks and performance audits
Qualifications
- 2+ years of IT support experience with night shift exposure
- CompTIA A+/Network+ certification or equivalent
- Proficiency in AWS, Azure, and on-premise infrastructure
- Advanced troubleshooting skills for Windows/Linux environments
- Excellent written communication for incident documentation
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits
- Experience with Jira, ServiceNow, or similar ticketing systems