Job Description
Join our dynamic team as a Night Shift Support Specialist in Reno! We offer flexible scheduling and a collaborative environment for professionals seeking work-life balance. Provide exceptional technical assistance to our global client base while enjoying premium benefits and growth opportunities.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex software/hardware issues across diverse platforms
- Document cases meticulously in our CRM system
- Collaborate with day-shift teams for seamless handovers
- Maintain SLA compliance and customer satisfaction metrics
- Escalate critical issues to senior engineers when required
Qualifications
- 2+ years in IT support or helpdesk environment
- Proficiency with Windows/macOS/Linux operating systems
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight hours
- Experience with ticketing systems (Jira, ServiceNow)
- Flexible schedule availability (10 PM - 6 AM)