Job Description
Join our dynamic team as an Immediate Hire Night Shift Support Specialist in Orlando, FL! We're seeking tech-savvy professionals to ensure seamless system operations during overnight hours. This high-impact role offers competitive compensation, rapid onboarding, and career growth opportunities. No experience? No problem! We provide comprehensive training for motivated candidates ready to excel in a fast-paced environment.
Enjoy premium benefits including health insurance, 401(k) matching, and performance bonuses. Our state-of-the-art facility in Orlando's tech hub offers modern amenities and a collaborative culture. Apply today to start your rewarding career in IT support!
Responsibilities
- Monitor and maintain IT infrastructure during overnight hours
- Provide remote technical support via phone, chat, and ticket systems
- Troubleshoot hardware/software issues for enterprise clients
- Document incidents and resolutions using ServiceNow platform
- Collaborate with global teams during critical system updates
- Ensure 99.9% uptime for mission-critical applications
- Conduct proactive system health checks and maintenance
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows, macOS, and network protocols
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- Customer service experience in technical environments
- CompTIA A+ certification or equivalent (training provided)
- Flexible availability for overnight schedules (11 PM - 7 AM)