Job Description
Join our innovative team as a Night Shift Support Specialist in Milwaukee! We're seeking dedicated professionals to provide exceptional technical support during evening hours with flexible scheduling options. Enjoy a dynamic work environment where your problem-solving skills shine while maintaining work-life balance through our adaptable shift structure. Be part of a company that values your contribution and invests in your growth.
Responsibilities
- Deliver 24/7 technical support via phone, email, and remote assistance
- Troubleshoot complex IT infrastructure issues including servers, networks, and cloud systems
- Document all support tickets and resolutions in compliance with SLA standards
- Collaborate with global teams during critical incident escalations
- Proactively monitor system health and implement preventative measures
- Train junior support staff on advanced troubleshooting techniques
- Maintain accurate knowledge base documentation
Qualifications
- 3+ years in technical support or IT operations
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and diagnostic abilities
- Exceptional written and verbal communication skills
- Ability to work independently during off-peak hours
- Flexibility to adapt to changing priorities
- Proficiency in Windows/Linux environments