Job Description
Join our dynamic team and start tomorrow as a Night Shift Support Specialist in Buffalo, NY! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment designed for growth. This is your opportunity to launch your career with a forward-thinking company that values work-life balance and professional development.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows, macOS, and Linux systems
- Document all interactions and resolutions in our ticketing system with detailed notes
- Collaborate with global teams during handovers for seamless continuity of service
- Monitor system health and proactively address potential security threats
- Train junior staff on support protocols and escalation procedures
- Conduct monthly system audits to ensure compliance with SLAs
Qualifications
- Minimum 2 years in technical support or IT operations role
- CompTIA A+ or equivalent certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (Jira, ServiceNow) and remote tools
- Strong analytical skills with ability to diagnose under pressure
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules