Job Description
Join our dynamic team as a Night Shift Support Specialist in Anaheim, CA! We offer flexible scheduling and competitive compensation for dedicated professionals who thrive in after-hours environments. Provide exceptional technical assistance to clients while maintaining a healthy work-life balance with our accommodating shift options. Our collaborative culture values innovation and employee growth, making this an ideal opportunity for detail-oriented problem solvers.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex hardware/software issues with precision
- Document cases accurately in ticketing systems for resolution tracking
- Collaborate with global teams to escalate critical incidents
- Maintain SLA compliance and customer satisfaction metrics
- Train on new technologies and process improvements
- Conduct proactive system monitoring during off-peak hours
Qualifications
- 2+ years in IT/customer support or related field
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic skills with remote access tools
- Excellent written/verbal communication abilities
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Flexible availability for evening/night shifts (10 PM - 6 AM)
- Experience with ticketing systems (Zendesk/Jira)