Job Description
Launch your career in tech with our comprehensive paid training program for Night Shift Support Specialists! Join TechCare Solutions, a leading IT infrastructure provider, and gain hands-on experience in enterprise-level systems monitoring, troubleshooting, and client support. Our 8-week paid training program covers cloud platforms, cybersecurity basics, and ticket management systems – no prior experience required! Enjoy competitive pay, benefits eligibility, and career growth opportunities in a 24/7 operations environment.
Why Join Us? • Fully paid training with certification opportunities • Night shift differential pay • Health/dental/vision benefits after 90 days • 401(k) with company match • Tuition reimbursement for continued education
Responsibilities
- Monitor and resolve technical issues across enterprise systems during night shift hours
- Provide Tier 1/2 support for cloud infrastructure, network connectivity, and security protocols
- Document incidents, resolutions, and system performance in ticketing systems
- Collaborate with global teams during critical system outages
- Execute scheduled maintenance tasks and system updates
- Maintain security protocols for sensitive client data
- Participate in cross-departmental training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Strong written and verbal communication skills
- Willingness to learn technical systems through paid training
- Ability to lift 15 lbs for equipment maintenance
- No prior experience required – training provided!