Job Description
Join our innovative team as a Night Shift Support Specialist at NexusTech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in our remote-friendly environment. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth while maintaining work-life balance. If you thrive in dynamic settings and excel at problem-solving, we encourage you to apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues across multiple platforms
- Document all support tickets in CRM systems with detailed resolution steps
- Collaborate with global teams to resolve escalated incidents efficiently
- Monitor system health and perform proactive maintenance tasks
- Train junior support staff on best practices and protocols
- Generate weekly performance reports for management review
Qualifications
- 3+ years in IT support or customer service role
- Strong knowledge of Windows/Linux systems and networking fundamentals
- Experience with remote support tools (e.g., TeamViewer, Zendesk)
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- CompTIA A+ or similar certification preferred
- Proven problem-solving abilities under pressure
- Valid California driver's license (occasional onsite visits required)