Job Description
Start your career tomorrow! Tampa Tech Solutions is urgently hiring Night Shift Support Specialists to join our dynamic team. Provide critical technical assistance to clients during overnight hours while enjoying competitive pay and flexible scheduling. We offer comprehensive benefits including health insurance, 401K matching, and paid time off.
Why Join Us?
- Immediate start date - no waiting period
- Guaranteed 40-hour work week with consistent schedule
- Opportunities for skill advancement and certifications
- Modern, collaborative work environment
- Performance-based quarterly bonuses
Responsibilities
- Deliver exceptional technical support via phone, chat, and remote assistance
- Troubleshoot hardware/software issues for enterprise clients
- Document all interactions using ticketing systems
- Collaborate with global support teams during escalation
- Maintain service level agreements (SLAs) for response times
- Conduct system health checks and preventive maintenance
- Train junior staff on troubleshooting protocols
Qualifications
- 2+ years in IT support or customer service role
- CompTIA A+ or equivalent certification preferred
- Experience with Windows/Linux environments
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shifts
- Basic networking knowledge (TCP/IP, DNS)
- Proficient with remote desktop tools