Job Description
Are you a high-energy night owl with a passion for technology and problem-solving? Apex Digital Solutions is seeking a skilled Night Shift Technical Support Specialist to join our elite remote team. If you thrive in the quiet hours of the evening and enjoy delivering exceptional customer service from the comfort of your home in Los Angeles, this is the opportunity you've been waiting for.
We offer a competitive salary, comprehensive benefits, and a truly flexible remote work environment. Don't miss your chance to be part of a forward-thinking company that values work-life balance and technical excellence.
Responsibilities
- Provide expert technical support and troubleshooting via phone, chat, and email during evening hours (10:00 PM - 6:00 AM PST).
- Diagnose and resolve complex hardware and software issues for a diverse client base.
- Maintain accurate and detailed documentation of all support tickets and resolutions.
- Collaborate with the day-shift engineering team to escalate and resolve high-priority incidents.
- Proactively monitor system alerts to ensure minimal downtime for our users.
- Conduct training sessions for new support protocols and software updates.
Qualifications
- Minimum of 3 years of experience in Technical Support, Help Desk, or Customer Success roles.
- Proven experience working remotely, including strict adherence to time zones (Night Shift).
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to troubleshoot network connectivity issues and basic security protocols.
- High school diploma or equivalent; Associate degree or technical certification preferred.