Job Description
Join TechSolutions Inc. as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. This role offers flexible hours, competitive compensation, and the opportunity to work with cutting-edge technology while supporting critical business functions. Enjoy a collaborative environment where your technical expertise directly impacts customer satisfaction and system reliability. Perfect for students, parents, or professionals seeking work-life balance without compromising on career growth.
Responsibilities
- Provide remote technical support to resolve hardware/software issues across enterprise systems
- Monitor network infrastructure and server performance during overnight hours
- Document incidents, changes, and solutions using ITSM software
- Collaborate with day-shift teams for seamless service continuity
- Conduct system backups and security vulnerability scans
- Train junior staff on troubleshooting protocols
- Respond to after-hours emergency alerts within SLA timeframe
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- 2+ years in IT support or helpdesk environment
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Must pass background check and drug screening