Job Description
Join FlexPay Connect and transform your schedule with remote customer support roles offering daily pay! We're seeking tech-savvy professionals to deliver exceptional service while enjoying financial flexibility. Work from anywhere in the Atlanta area with no commute hassles. Our streamlined onboarding process gets you earning within 48 hours, with payments processed nightly via direct deposit. Perfect for students, gig workers, or anyone seeking immediate income without traditional payroll delays.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with 95% satisfaction rate
- Process transactions and troubleshoot payment system issues
- Maintain detailed case documentation in CRM systems
- Collaborate with support team to resolve complex escalations
- Adhere to PCI compliance standards for sensitive data handling
- Meet daily performance metrics (25+ cases resolved)
- Participate in bi-weekly product training sessions
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Reliable internet connection and quiet workspace
- Strong problem-solving and multitasking abilities
- Available to work flexible shifts including weekends
- Pass background check and drug screening
- Must have US work authorization