Job Description
Join TechFlow Solutions as a 100% Remote IT Support Specialist and enjoy the flexibility of weekly pay! We're seeking tech-savvy professionals in Washington DC and Illinois to deliver exceptional remote support. This role offers competitive compensation, comprehensive benefits, and a fully remote work environment. Help us empower businesses through innovative IT solutions while achieving work-life balance.
Why Apply?
- Weekly pay for immediate financial flexibility
- 100% remote work opportunity
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide Tier 2-3 technical support for remote employees via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, cloud applications, and network connectivityDocument all troubleshooting steps and solutions in ITSM software
- Collaborate with cross-functional teams on system upgrades and security protocols
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
- Manage access control and account provisioning for remote staff
Qualifications
- 3+ years of remote IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for SaaS applications and VPNs
- Excellent written communication for remote collaboration
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Must reside in Washington DC or Illinois